Data protection

    The directos.eu site is published by SASU OFF AXIS , hereinafter referred to as "the Head of the treatment "

General Information

This section is dedicated to our privacy policy. It allows you to know more about your rights as well as the origin and use of browsing information processed during your consultation of our website. This policy is therefore important for you, who wish to have a positive and confident experience of our services and for us, who wish to answer accurately and completely your questions about your consultation of our site and take into account your wishes.

The controller protects the privacy of its users by complying with current legislation. When consulting our site, information relating to the navigation of your computer on our site, may be recorded by programs, including in so-called "cookies" files installed on your computer, subject to the choices you would have expressed and you can edit at any time.

This section details how the data controller uses your personal data and informs you of the measures taken to protect your personal data in connection with the use of the site, in accordance with provisions of the Data Protection Act of 6 January 1978 (as amended on 6 August 2004).

Collection of personal data

The controller may collect your personal data, including through the "contact" or "my account" or during a subscription to the newsletter.

"Personal data" refers to information about you that you voluntarily provide by completing a form on the site, or the data controller collects as part of your site navigation and which, whatever the nature, allows it to identify you, directly or not.

Personal data therefore includes personal data (such as your names, contact details that you provide) and electronic identification data available on or from your computer (such as "cookies" or "IP addresses"). ). We specify that the electronic identification data can identify your terminal or pages viewed on the site during your navigation and are generally insufficient to identify you personally. When you voluntarily provide your personal data, you agree to provide accurate information that is not detrimental to the interests or rights of third parties.

In accordance with Article 32 of the Data Protection Act of 6 January 1978, the information required to process orders is indicated by an asterisk in the pages of the site. The other requested information, for which the answer is optional, is intended to know you better and thus to improve the services that are proposed to you.

Electronic identification data: cookies

When visiting a website, a website editor, such as the controller , may need to place a "cookie" file on your computer and this, thanks to your browser software. These cookies "owners" do not identify you but record information about the navigation of your device on our site (the pages you have viewed, date and time of consultation, language settings, time connection, etc.). During its validity or registration, this cookie will allow the controller to identify your computer during your next visits, in order to facilitate your navigation and offer you a personalized browsing experience.

Partners or service providers of the controller, or third-party companies, may also be required, subject to your choices, to place "third-party" cookies on your computer.

Your processor has 13 months to keep the information on your computer.

We draw your attention to the fact that sharing the use of your device with others may alter the personalized nature of the cookie action.

        
  • Functionality cookies:
    

Indispensable to navigation, they allow you to use the main features of the site like the management of your basket or the maintenance of your identification throughout your navigation, to adapt the presentation of our site to the preferences of display your device, manage and securely access your personal space or secure your transactions. These cookies are essential to navigation on our site, including the proper execution of the ordering process. Their removal can lead to difficulties of navigation on our site as well as the impossibility to order.

        
  • Advertising cookies:
    

These are the cookies used to present you advertisements or to send you information adapted to your centers of interests on our site or outside our site during your browsing on the Internet. They are used to limit the number of times you see an ad and help measure the effectiveness of an ad campaign.

    

The refusal of these advertising cookies has no impact on the use of our site. However, refusing advertising cookies will not stop advertising on our site or on the Internet, it will only have the effect of displaying an advertisement that does not take into account your interests or your preferences. .

    

These cookies are mainly third-party cookies submitted by partners or advertising agencies

Cookie management

Internet browser settings

You can always opt out of these cookies and express and change your cookie preferences via the Help section of your browser toolbar.

Your browser can be set to notify you of the cookies that are stored on your computer and ask you to accept them or not. You can accept or refuse cookies on a case-by-case basis or refuse them systematically once and for all.

Attention, it is possible that this configuration of your browser deprives you to access certain contents or significantly disrupts your navigation and the services that you expect from our site. If necessary, we do not accept any liability for the consequences related to the degraded behavior of our site resulting from the impossibility of using the cookies necessary for its operation. If your browser is configured to refuse all cookies, you will not be able to make purchases or take advantage of essential features of our site, such as storing items in your cart or receiving personalized recommendations.

In order to manage cookies as close as possible to your expectations, we invite you to set your browser, taking into account the purpose of cookies as mentioned above.

The configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to change your wishes for cookies. It tells you how to refuse new cookies or get a message that tells you how they are received or how to disable cookies either systematically or according to their issuer. You can also delete cookies manually.

You can disable cookies by following the instructions as follows:

To learn more about cookies and how to manage them, visit http: // www. cnil.fr/vos-droits/vos-traces/les-cookies/

Use of personal data

Your data is subject to computer processing allowing the management of the customer relationship, including payment and tracking orders, delivery, billing, management of your customer account and our loyalty programs and sponsorship , the management of complaints with the customer service, the management of the opinions on the products, services or contents, as well as the management of the requests of right of access, rectification and opposition. They can also be used by partner companies for statistical studies, quality monitoring of our service and, subject to your prior agreement, commercial prospecting.

The data collected on this Site is intended for the exclusive use of the controller. We do not sell, trade, or transfer your personally identifiable information to third parties. This does not include trusted third parties who help us operate our website, as long as these parties agree to keep this information confidential.

The controller does not transmit your personal data to a third party unless:

        
  • when the data controller has to share this information with its distributors, service providers and in particular its technical service providers to provide you with the service you have requested (for example sending the newsletter);
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  • when the controller receives the request from a judicial authority or any administrative authority empowered by law to request disclosure of that information in accordance with applicable law.
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  • The data controller makes his best efforts to ensure the confidentiality and security of the personal data collected during their transmission to the aforementioned persons.

Protection of personal data

Only authorized personnel from commercial, customer, logistics and IT departments (and their line managers) can access your personal data. The authorized staff of the subcontractors may also have access to it if the contract signed between the subcontractors and the controller refers to the obligations of protection of security and confidentiality data (article 35 of the law of January 6, 1978 modified) and specifies in particular the security objectives to be achieved.

We take every precaution to preserve the security of your data, in particular to prevent their disclosure to unauthorized third parties. As such, the controller implements all necessary measures to secure its computing devices. In the event that your data is transferred to subcontractors (especially for their hosting), the controller ensures that they have a level of security compliant with standards required and regulatory requirements.

Your data may, especially because of the partial outsourcing of the treatment, be transferred outside the European Union. In this case, the controller ensures that the transfer complies with the legal framework: transfer to a country providing a sufficient level of protection, signature of contractual clauses issued by the European Commission or, for a provider established in the United States, verification of its prior adherence to the Privacy Shield legal framework.

Exercising your rights: information, opposition, access and rectification

The data controller assures you that your data can not be used for commercial purposes without your prior consent. In the event of a commercial solicitation, the controller guarantees you the right to postpone it.

In accordance with the provisions of articles 38, 39 and 40 of the law of 6 January 1978 relating to data, files and freedoms, you have a right to access, rectify and delete your data , as well as a right to oppose their treatments.

You need to send an email to contact@directos.eu or a letter (with a copy of your ID) to: SASU OFF AXIS - 15 rue Edouard Bourdet, 66100 Perpignan, FRANCE

The modification or deletion of personal data will occur within a reasonable time from the receipt of your request by our customer service.

To unsubscribe to the newsletter or promotional emails, simply click on the unsubscribe link at the bottom of the page. Be careful, this request is really taken into account only if a message confirms it.

You can also send an email to contact@directos.eu or a letter (with a copy of your ID) to: SASU OFF AXIS - 15 rue Edouard Bourdet, 66100 Perpignan, FRANCE

If you have expressed your refusal to receive the newsletter, you can then continue to place new orders on the site with the same identifiers, without receiving new newsletters, unless expressly requested by you.

    By logging into your customer account, you can also modify, correct, update and correct all the information contained in your account under      "my personal information" .

Retention of personal data

The personal data relating to the customers are not kept beyond the time strictly necessary for the management of the commercial relation.

However, data allowing the establishment of proof of a right or a contract, or kept for the respect of a legal obligation, can be the subject of an archiving policy intermediary for a duration not exceeding the duration necessary for the purposes for which they are retained, in accordance with the provisions in force (in particular but not exclusively those provided by the Commercial Code, the Civil Code and the Consumer Code).

Your data will be kept for a period of 5 years from your last purchase and will then be archived with restricted access for an additional 5 years for strictly limited reasons and authorized by law (payment, guarantee, litigation ...).

In the case of the exercise of the right of access or rectification, the data relating to identity documents may be kept for the period provided for in Article 9 of the Code of Criminal Procedure (one year).

In the event of exercise of the right of opposition, these data may be archived during the limitation period provided for in Article 8 of the Code of Criminal Procedure (ie three years).

No credit card details are stored at the data controller . They transit and are manipulated by their duly authorized banking partner to manage these data.

Information

    If you have any questions or comments regarding the Personal Data Policy or how the data controller collects and uses data about you, you can send an e-mail to: the following address: contact@directos.eu

    If, despite all our efforts, you feel that your rights have not been respected, know that you have the opportunity to seize the CNIL:      https://www.cnil.fr/en/agir

Last updated: 02/07/2018